How it seems to work at AAI
At this dealership, there is a manager assigning jobs to the techs. I think almost all of the techs have the same skill level with the exception of the LOF tech (always a green bean) There are always grumblings about who is gettin' hours, but since a manager is in charge of the assignments, there is less bias. Probably a good thing. It is the manager's job to keep the team together and working well. Move the responsibility of assigning tasks from a tech to a manager. Management has to balance wait times with staffing levels.
Sucks, but don't worry, Drew Carry says it best, "There's a support group for that. It is called EVERYONE. They meet at the bar."