Rising Sun Member Forums  

Go Back   Rising Sun Member Forums > Toyota 4x4 > General Chit Chat

Notices

Reply
 
Thread Tools
  #1  
Old 10-08-2010, 05:01 PM
coax's Avatar
coax coax is offline
Hard Core 4+
 
Join Date: Oct 2008
Location: Estes Park
Posts: 605
Default Returning Items to Sears?

Has anyone ever had any luck with returning out-of-warranty items to sears? I purchased a microwave there a few years back, and its got an issue where it will actually stay on even if the door is open. IMO could be a safety issue, depending on if its "actually" on or if its just the light and motor for the tray. Its out of warranty, but I keep coming back to the fact that if its a safety issue, it maybe shouldn't matter? I mean if the thing burnt out, that's one thing, but to function outside of designed parameters is another. I can't seem to get anyone at sears to agree with me though. (For reference its this one http://www.amazon.com/Kenmore-Black-.../dp/B000Q8SF7G)

So, I am starting to come to the conclusion my dad came to a long time ago, that most sears stuff is junk (my sockets being the notable exception among a number of other craftsman and sears products that seem to not last very long). For comparison I still have (in good working condition) my microwave from college which has got to be 10 years old and was probably only 50 bucks.

But figured I'd post up incase anyone found any tricks in the past. And to get some opinions if folks have had good luck with other sears products? Or have I learned my lesson about where to shop?
__________________
-Corey
'97 lx450, 170k, factory lockers, ome 850/863, 285's, 4 working doors(1 more than the old fj55 )
'74 project pig (sold)
Reply With Quote
  #2  
Old 10-08-2010, 05:49 PM
corsair23's Avatar
corsair23 corsair23 is offline
Rising Sun Member
 
Join Date: Jul 2006
Location: Littleton
Posts: 8,697
Default

IMO, it doesn't matter much where you buy things nowadays - when the warranty is done, it is d-u-n, done

Some places don't even wait until the warranty period is over, they aren't willing to help. Aftermarket extended warranties are some of the worst IMO...Just reference the EdgeStar fridge fiasco lately.

Not sure that it really matters whether the item just stops working or doesn't work as it should. Maybe if there were 1000s of these that were doing the same thing you could get the manufacturer to do a recall on the item but is it worth the time? Seems like none of the "new" stuff lasts anywhere near as long as the old stuff. Things are becoming throw away commodities.

Bottom line...I don't think it matters if you bought that microwave from Sears, Best Buy, or wherever...Once the warranty is up, it is up. As for Sears, if anything I've heard of them providing better service on old returned stuff more so than not but I wouldn't expect much. We have a fridge we bought at Best Buy years ago...The ice maker and water stopped working in short order. They fixed it everytime it stopped working, right up until the warranty expired and then we were SOOL (or is it SOL? ) - I could have claimed that it was a lemon but not worth the time nor effort...
__________________
Jeff Z. (the "not quite as skinny" one)
TLCA #17037
'97 LX450 - aka "The Whale"
'97 FZJ80 Antique Sage AE #267, stock
12/74 FJ40, 2F, SM420, 4" Lift, ARBs, 33" MTRs

:

"...anything else i can do for you guys, how about i wash your car or mow your lawn while you figure out your firewall system? I am now boarderline insane/unibomber." Kipper

"That assumes I'm even capable of pulling and stabbing..." Jacket

"I really like having a detachable unit." Beater
Reply With Quote
  #3  
Old 10-08-2010, 10:52 PM
Hulk's Avatar
Hulk Hulk is offline
Cruise Moab Committee
 
Join Date: Aug 2005
Location: South Side!
Posts: 11,388
Send a message via AIM to Hulk
Default

With the kind of issue you're having, which is a safety issue, you may get some traction. You might call one of the Sears repair stores and speak directly to one of their folks. (800) 366-0006.
__________________
Matt Farr, Centennial, Colorado | Webmaster: TLCA.org
1996 FZJ80 · TLCA #4189 · WØRDY
www.rustybrain.com/cruisers · my Rising Sun bio · Facebook · Twitter · Need satellite Internet? Check out: Exede Internet

If you think you can or think you can't, you're right.
Reply With Quote
  #4  
Old 10-09-2010, 11:24 AM
farnhamstj's Avatar
farnhamstj farnhamstj is offline
Hard Core 4+
 
Join Date: Aug 2005
Location: vail co
Posts: 2,577
Default

My camper roof is leaking. Purchased 2.5 years ago. They will warranty the part and labor but they want me to pay $1200 in freight to get the part. I feel your pain. I'd buy a new microwave. I don't really even like to use one that is in good working order.
__________________
98 uzj100. Factory rear-ARB front locked 4.88's. ARB Bull, Warn 9000, Irbis rear bumper, Slee sliders and belly pan. OME t-bars w/863 rears, HID, XM
KD0GWO
Reply With Quote
  #5  
Old 10-09-2010, 11:53 AM
RockRunner's Avatar
RockRunner RockRunner is offline
Hard Core 4+
 
Join Date: Nov 2006
Location: Roxborough
Posts: 4,399
Default

Kitchen appliances and TVs are now made to have a 5 year life span and hard to fix. We had two different guys come out to look at some stuff and they both agreed. A microwave we bought new 4 years ago blew a fuse after 2 and now did it again in the rental house. Tried to fix it with the fuse and it started to burn up so in the trash it went.

We are a disposable society nowadays, and it will only get worse!
__________________
Thanks T aka Tom KR0MPS

Quote:
Originally Posted by RockRunner;
keys = Man that is a whole story


TLCA #6136
Going under the knife again !

85 4runner Marlin Ultimate 5" lift 40" MTR's Soft top and doors Towed to Moab by the Big Blue Whale, 07.5 Dodge Mega Cab Laramie 4" lift covered and chiped No more slow lane for me
Reply With Quote
  #6  
Old 10-09-2010, 12:26 PM
treerootCO's Avatar
treerootCO treerootCO is offline
Rising Sun Member
 
Join Date: Aug 2005
Posts: 4,419
Send a message via AIM to treerootCO
Default

I have a great Panasonic countertop microwave you can have for free just in case the warranty falls through.
__________________
aka Mike D.----->Bio Page KDøGWY
“He who goes unarmed in paradise had better be sure that that is where he is.”—James Thurber
"Its better to be thought a fool rather than to speak up and remove all doubt." - Lincoln
pride is ego, the word I had lost was dignity. The quality or state of being worthy of esteem or respect.
Ptarmigan build thread - 95FZJ80
www.root45.com
www.risingsun4x4club.org

TLCA #14133

Reply With Quote
  #7  
Old 10-09-2010, 01:25 PM
Old40Dog's Avatar
Old40Dog Old40Dog is offline
Cruise Moab Chairman
 
Join Date: Mar 2009
Location: Evergreen, Calirado
Posts: 1,345
Default

Quote:
Originally Posted by coax View Post
So, I am starting to come to the conclusion my dad came to a long time ago, that most sears stuff is junk (my sockets being the notable exception among a number of other craftsman and sears products that seem to not last very long). For comparison I still have (in good working condition) my microwave from college which has got to be 10 years old and was probably only 50 bucks.
Quote:
Originally Posted by corsair23 View Post
IMO, it doesn't matter much where you buy things nowadays - when the warranty is done, it is d-u-n, done

Some places don't even wait until the warranty period is over, they aren't willing to help. Aftermarket extended warranties are some of the worst IMO...Just reference the EdgeStar fridge fiasco lately.
Quote:
Originally Posted by Hulk View Post
With the kind of issue you're having, which is a safety issue, you may get some traction. You might call one of the Sears repair stores and speak directly to one of their folks. (800) 366-0006.

Ah, yes grasshopper...you have learned...remember....It's KMart that bought Sears several years ago......Perhaps you should call Edward S. "Fast Eddie" Lampert, the hedge fund manager that put that deal together and is now Chairman of "Sears" Holdings and its not about the customer anymore....but the only the bottom line. I haven't been a "Sears" store since the deal.

We have been buying everything possible at Costco since 1985 (was Price Club then and many of you were likely unborn or not potty trained ) and have never had an issue with returns there....whenever something failed and a least one that I broke. I'm sure there are other items I don't even recall (an old40dog ya know)

For example;

(2005) A Xerox All-in-one laser printer, copier, scanner, fax...failed within days of the 6 month factory warranty expiration and was replaced by the factory at no charge, Replacement then failed at exactly at the same time frame. Returned the factory replacement to Costco for a full cash refund. Bought an HP from them online.

(2006) (2) Wenger (Swiss Army) 8x8 dome tents. Used them for 2 years and had problem with the flys being too short and water coming in when raining. Returned both of them for a full cash refund. Bought a new larger Kelty they had.

(2007) 42" Panasonic LCD TV that cost me about $800 3 years ago. The friend that was helping me mount it on the wall at my office let go of it while it was standing staged on a table to reach for a tool and it fell 3' to the floor landing face down and destroying the front LCD panel. I returned to Costco to buy another and the sales person asked why I was buying a second one the same day. When I told him what had happened he said "Bring it back for a full refund. It doesn't matter why you're returning it or when, we'll refund your full purchase price". Received a full cash refund and bought the same model replacement.

(2009) Had a nice $200 Panasonic Microwave with all the "stuff" on it with 1 year factory warranty that we used for three years. Light came on and turntable worked but stopped "cooking". Returned it to Costco for full cash refund. Now we too are just using a $50 one the previous homeowner left behind that is at least 10 years old. So sorry, don't have an extra to donate.

So I gladly pay my annual Costco membership and shop there first when looking for any item that they might carry.
__________________
Dave K,TLCA#20150,KFØDOG,'69 FJ40,'92 FJ80 {Isuzu diesel conversion underway} ,2011 Replica M416 w/RTT,'98 Taco Xtracab 4X4, Project='72 FJ40, '05 Passat TDI-DD.
"It is the first responsibility of every citizen to question authority." "A republic, if you can keep it". Benjamin Franklin 1706-1790
"The problem with socialism is that eventually you run out of other people's money [to spend]." Margaret Thatcher 1925-2013

Last edited by Old40Dog; 10-09-2010 at 01:26 PM. Reason: Spelling correction
Reply With Quote
  #8  
Old 10-10-2010, 08:11 PM
coax's Avatar
coax coax is offline
Hard Core 4+
 
Join Date: Oct 2008
Location: Estes Park
Posts: 605
Default

Quote:
Originally Posted by farnhamstj View Post
I don't really even like to use one that is in good working order.
Agreed. I haven't used it in about a year, I probably should have tried to return it earlier.

Quote:
Originally Posted by RockRunner View Post
Kitchen appliances and TVs are now made to have a 5 year life span and hard to fix.
Yep. I much prefer the toyota way of construction where things list for many, many years, but it seems that a number of corporations are increasingly catering to the portion of America who wants cheap disposable stuff. I personally would rather pay twice as much up front to have something last. On the plus side, it seems that some companies are actually starting to get this. I'm hoping the new bike pump I purchased lasts a while.

Go figure for the microwave I bought I actually did the research, and consumer reports gave it a really good rating. So I spent the money. Should'a bought half a snorkel instead

Quote:
Originally Posted by treerootCO View Post
I have a great Panasonic countertop microwave you can have for free just in case the warranty falls through.
Cool, thanks for the offer, but I think I'm ok. No luck with the warranty yet, I still need to call a few more folks at sears. In the interim, I am using my 50 dollar one that's 10 years old.

Quote:
Originally Posted by Old40Dog View Post
Ah, yes grasshopper...you have learned...remember....It's KMart that bought Sears several years ago......Perhaps you should call Edward S. "Fast Eddie" Lampert, the hedge fund manager that put that deal together and is now Chairman of "Sears" Holdings and its not about the customer anymore....but the only the bottom line. I haven't been a "Sears" store since the deal.

So I gladly pay my annual Costco membership and shop there first when looking for any item that they might carry.
Interesting! Didn't know that bit of backstory. I too may have to start shopping at costco and other locations, as I think I am done with sears. (My 1/4 craftsman ratchet broke today....)
__________________
-Corey
'97 lx450, 170k, factory lockers, ome 850/863, 285's, 4 working doors(1 more than the old fj55 )
'74 project pig (sold)
Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -6. The time now is 04:14 PM.


Powered by vBulletin® Version 3.7.1
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.